Self-help for Simple Problems
There's no display on my phone!
I've moved, and now my phone doesn't work.
The power went out. It's back on now but I have no phone or the display looks funny.
My phone number has changed in the new system. How do I fix it on the VCU web directory?
There's no display on my phone. You may just need to unplug and plug your phone back in. Note that your phone plugs into your network drop, and your computer plugs into your phone.
If that still doesn't work, you may need to do a VLAN reset. A one-page instruction sheet is available for download here. Just follow the step-by-step instructions.
If that still doesn't work, Dial 828-2227 for assisstance.
I've moved, and the phone doesn't work. If you've moved and you plug in your phone and it doesn't work, you probably are now on a different VLAN (a subsection of our phone network). You will need to reset your phone so that it recognizes your new VLAN. We've created a one-page instruction sheet that tells you how to do that. You can download the PDF here.
If that doesn't work, Dial 828-2227 for assisstance.
The power went out. It's back on now but I have no phone or the display looks funny. Your phone should reset itself when the power and network come back on. If not, you may need to reset it yourself. We've created a simple one-page instruction sheet so you can do this yourself. You can download the PDF here.
If that doesn't work, Dial 828-2227 for assisstance.
My phone number has changed in the new system. How do I fix it on the VCU web directory? With the implementation of the new VCU phone system, some faculty and staff have new phone numbers. If your number is incorrect in the VCU directory on the web, then you can easily change it through Banner Self-Service (the same web site that you check for your pay and leave information). To access Banner Self Service, log into the myVCU portal at https://my.vcu.edu and click on the "Banner Self Service for Employees" link in the Single Sign-on Links portlet. Once in Banner Self Service, just click on the Personal tab and update your
office telephone number. This change will ensure that your correct
contact information is displayed in the "People Search" on the VCU
homepage as well as other directory databases. Please note that it
will take a day or two for all subsidiary databases to be updated
once the new information is entered into Banner Self Service. If you
have any questions, please contact the Technology Services Help Desk at 828-2227.