Reporting a problem

Getting your phone this week? The following documents will be provided with your new set (PDF downloads):

• What do I do now?
• Quick Reference Guide

Have a Phone Problem?
Dial 828-2227

We've also created a self-help page so you can quickly fix simple problems with your phone. If you're having a problem check here to see if there's an easy fix you can do yourself right now.

Have a Phone Question?
Contact your VCU Telecommunications Services Analyst or Support Specialist at 828-4331.

Need a User’s Guide?
They're all available here.

Voice Mail Access Numbers
828-3665 New Voice Mail Access
(888-828-3665 Toll Free)

142536 is the default Voice Mail Password. The system will force you to change this password with your first log-in.

NOTE: Your Mailbox Number is your 5 digit extension number.

Did you know?
Your PC and phone connections are now supported by the same outlet.  Your PC plugs into your phone and your phone plugs into your data jack.

After installation, call 828-2227 if your phone is not working in the same was it normally works. If you need to change how your phone work, visit the Request a Change page.